Of course companies have made it harder on service staff. Esp cust service. They are often NOT enabled to do anything other than repeat the issue back and apologise. My beef is not with them.
My beef is with companies making it harder to get in contact. Making the process of a getting a resolution long winded and obtuse. Putting people on a phone line/chat with little authorisation to resolve something.
There has absolutely been a rise of this.
I think good customer service has been on the slide for a whilst. And marketing/influence behaviour keeps promising you’ll get more.
When that does not match people get miffed. If you try and voice that it gets censored by using the word Karen. People should be allowed to complain for bad service and practices.
The problem is companies have made it harder to complain and use their employees as a shield and then have the audacity to stick up signs or make little voice recordings - don’t abuse staff.
I am not condoning abusing staff here. I am pointing out that companies have scrimped on staff, service and don’t empower staff to resolve issues. Then society has shut any last route of complaint down.
Thought provoking Sunday Read
I think that’s the worry. Do I have to start again. Will my stuff be disrupted. Spotify has counted on me sleepwalking though with them and not moving because of this fear. They have had enough of my money.
I had to laugh at the leaving page “if you leave me now you’ll take away the biggest part of me”. Spotify is not a human and I’ll take my money. They need to get lost with the emotive marketing, Spotify and the CEOs actions speak louder.
My hard earned money and who I spend it with is one of my biggest voices in my world.
Been thinking of booting them for a whilst. Just cancelled. Better late than never.
When your virtue signalling you meets your fragile ego you.
Good read. Thanks.
We need to start changing the language scale Current- what philanthropy do you want to indulge in
skip past pay your taxes
Needs to be - to what ransome are you willing to pay.