They’re speed running their product enshitification.

Video summary by Ollama AI:

The video discusses several shady practices employed by Microsoft, including:

1. Forced upselling: Microsoft changed the plan and pricing of a user’s Office 365 subscription without their consent, effectively forcing them to pay more for features they didn’t want.
2. Renaming and hiding plans: Microsoft renamed an existing plan (e.g., “Personal” to “Classic”) and made it less visible in the user interface, while introducing a new plan with similar features at a higher price point.
3. Hallucination problem: The AI-powered feature “co-pilot” generated fabricated information, which is a known issue in generative AI.
4. Overpromising free benefits: Microsoft sales representatives touted “free AI credits” as a benefit of the more expensive plan, but these credits were not actually free and had limited value.
5. Misleading users about pricing changes: The price hike was effectively hidden by renaming and rebranding existing plans, making it unclear whether the user’s subscription had actually changed in price.

The video suggests that Microsoft engaged in these practices to push customers into using features they might not want or need, rather than providing transparent and honest information about their plans and pricing.