cross-posted from: https://lemmy.blahaj.zone/post/33480650
What resources, suggestions, and support can those of us who are already here provide to potential newcomers? And what can we do to prepare for – and encourage – a potential influx?
cross-posted from: https://lemmy.blahaj.zone/post/33480650
What resources, suggestions, and support can those of us who are already here provide to potential newcomers? And what can we do to prepare for – and encourage – a potential influx?
As a digital comms and usability professional, I’d suggest you do some testing and refinement of these materials. I commend your efforts but these are not something I would ever hand out to a 50yr old volunteer if I want them to sign up to use a fedi community instead of FB
“When you want to send an email, you don’t need to use the same email provider as the person you’re sending it to.” is not a helpful thing for a newbie (though I understand why you have included it)… This sort of content indicates the gulf between the (user’s) mental model and the (system designer’s) conceptual design is too great.
I have students who can help you with this stuff for free. If you’re interested, DM me.
Hi Sarah,
Sorry for the delay in getting to this. We really appreciate the feedback! We’re currently working on an update to our site, and will continue to incorporate feedback over time.
We’ve iterated over these pages a few times, and while there is definitely more that we can do to improve it, I feel that we need a few different guides for each target demographic or use case. Ideally, someone will find their way to the appropriate resource, depending on the level of detail or transparency that they are looking for. The goal of the two guide pages above were mainly to explain what it is that our non-profit is doing, and how it differs from traditional social media. A lot of alternative social media platforms advertise transparency and a positive user experience, and so the guide pages above were intended for people who want an explanation on how the Fediverse can actually deliver on those promises.
Right now, the page we have for users that simply want to sign up for a platform is here: https://fedecan.ca/en/guide/fedecan/our-platforms
We can certainly improve the flow for users that want to get to that page, and the page itself. We haven’t prioritized that aspect, since we figured that users who are learning about one of the platforms might be going to it directly, instead of through our non-profit’s site.
Would you have some suggestions on what a page like that should include, or what you would like to see in the guides instead?
We’d love the help and feedback, especially if it’s something that would complement their studies! Thank you for offering :)
Thank you for offering !